Looking for a job

Mailapilli Sridevi

@mailapillisridevi

Message

I resolve high-volume customer inquiries and improve service workflows through accurate, timely support.

India

Message

What I'm looking for

I'm seeking an opportunity to apply my customer support, communication, analytical, and operational skills while contributing to organizational growth.

At Tech Mahindra, I managed high-volume customer inquiries by phone and email, delivering accurate and timely resolutions aligned with service-level agreements.

I document interactions in CRM tools, research recurring issues, collaborate on technical escalations, and consistently meet quality, attendance, and timeline targets.

Experience

Work history, roles, and key accomplishments

Customer Support Associate

Tech Mahindra

Managed high-volume customer inquiries via phone and email, ensuring accurate and timely resolutions in line with SLAs. Collaborated with cross-functional teams to escalate complex issues and consistently met performance metrics.

Customer Service CRM Problem Solving Time Management

Education

Degrees, certifications, and relevant coursework

BVK Degree College

Bachelor of Commerce, Commerce

Grade: 85%

Pursued Bachelor of Commerce (B.Com) at BVK Degree College, affiliated with Andhra University, with an expected graduation in 2026.

Presidency Junior College

Intermediate, Bi.P.C.

Grade: 65%

Completed Intermediate education with a focus on Bi.P.C. (Biology, Physics, Chemistry) from Presidency Junior College, affiliated with the Board of Intermediate Education.