Open to opportunities

Priii000 User

@priii000user

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Customer service and brand protection specialist delivering high customer satisfaction and technical support.

Philippines

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What I'm looking for

I seek a role in a collaborative, customer-focused team where I can apply brand protection and technical support skills to improve customer satisfaction and prevent fraud.

I am a dedicated customer service representative and brand protection specialist with experience in technical support, e-commerce operations, and enforcing brand integrity. At Yomali Labs (Helpgrid) I investigated unauthorized resellers, canceled fraudulent orders, managed blocklists, and used Brand Alignment Tools and CRMs to maintain high standards while consistently achieving strong customer satisfaction ratings.

I bring several years of frontline support experience from roles at Convergys/Concentrix and Yomali Labs, excelling at multi-channel communication, high-volume ticket management, and technical troubleshooting. I am a dependable, quick-learning team player who values clear communication, proactive problem resolution, and contributing to efficient, customer-focused teams.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Yomali Labs Ltd. (Helpgrid)

Jan 2022 - Present (4 years 1 month)

Provided comprehensive customer and technical support, handling tickets, emails, and escalations to maintain 80-90% customer satisfaction while enforcing brand standards and preventing misuse.

Customer Support Technical Troubleshooting Brand Protection Gorgias Zendesk CRM Email Support

CSR & Tech Support

Convergys / Concentrix

Jan 2018 - Dec 2021 (3 years 11 months)

Served as primary point of contact for customers, resolving technical issues via troubleshooting trees and proactive communication to sustain high satisfaction and retention.

Technical Support Troubleshooting Phone Support Customer Satisfaction Ticketing Systems