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Priii000 User

@priii000user

Customer service and brand protection specialist delivering high customer satisfaction and technical support.

Philippines
Message

What I'm looking for

I seek a role in a collaborative, customer-focused team where I can apply brand protection and technical support skills to improve customer satisfaction and prevent fraud.

I am a dedicated customer service representative and brand protection specialist with experience in technical support, e-commerce operations, and enforcing brand integrity. At Yomali Labs (Helpgrid) I investigated unauthorized resellers, canceled fraudulent orders, managed blocklists, and used Brand Alignment Tools and CRMs to maintain high standards while consistently achieving strong customer satisfaction ratings.

I bring several years of frontline support experience from roles at Convergys/Concentrix and Yomali Labs, excelling at multi-channel communication, high-volume ticket management, and technical troubleshooting. I am a dependable, quick-learning team player who values clear communication, proactive problem resolution, and contributing to efficient, customer-focused teams.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

IC

Immaculate Conception College

Bachelor of Science, Hospitality Management

2015 - 2017

Bachelor of Science in Hospitality Management providing foundation in guest relations, hospitality operations, and service excellence.

PC

Pushi Takiar Memorial College

Senior High, Commerce

2013 - 2015

Senior High focused on commerce-related subjects, developing business principles, communication, and financial literacy.

Tech stack

Software and tools used professionally

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Himalayas profile for an example user named Frankie Sullivan
Priii000 User - Customer Service Representative - Yomali Labs Ltd. (Helpgrid) | Himalayas