Mark Louis Tecson

I am a customer service professional with hands-on experience delivering phone and chat support, handling returns, cancellations, order corrections, and account security issues. I combine technical troubleshooting with empathetic communication to resolve customer problems quickly and accurately.

My background includes resolving payment and refund disputes, educating users on fraud prevention and 2FA setup, and collaborating with cross-functional teams to escalate and close complex cases. I have formal education in computer engineering, which strengthens my ability to perform hardware and network troubleshooting alongside CRM and Microsoft Office tools.

I seek to grow in a role where I can apply both customer-facing skills and technical knowledge, contribute to high customer satisfaction, and continue developing my technical abilities in a supportive team environment.