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Preyas Parmar

@preyasparmar

Dedicated Service Desk Analyst with a passion for customer support.

United Kingdom
Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

As a Service Desk Analyst at Fortitude Nicsa Global, I have honed my skills in monitoring and responding to queries, ensuring that customer needs are met promptly and efficiently. My journey has been diverse, spanning various roles in customer support and hospitality, all of which have reinforced my commitment to delivering my best in every task.

Prior to my current role, I worked as a Customer Support Representative at TTEC, where I developed strong communication skills and a customer-focused approach. My experience also includes training as a Barista in Dubai, where I not only mastered the art of coffee but also learned the importance of building relationships with clients and customers. I thrive in dynamic environments and am always eager to take on new challenges that allow me to grow professionally.

Experience

Work history, roles, and key accomplishments

FG
Current

Service Desk Analyst

Fortitude Nicsa Global

May 2022 - Present (3 years 1 month)

As a Service Desk Analyst, I monitor and respond to queries via email and calls, arrange dispatch requirements, and assist with contractual visits. My role involves ensuring customer satisfaction and efficient service delivery.

UL

Admin/Back Office Executive

Unipath Solutions Pvt Ltd

May 2019 - Dec 2020 (1 year 7 months)

As an Admin/Back Office Executive, I managed client communications, uploaded data on WFM systems, and handled various administrative tasks to support operations.

SL

Barista Trainer/Shift Leader

Starbucks Dubai-M.H.Alshaya Co. LLC

Mar 2016 - Jan 2019 (2 years 10 months)

In my role as a Barista Trainer and Shift Leader, I trained new baristas, handled shift operations, and ensured high-quality customer service in a fast-paced environment.

Education

Degrees, certifications, and relevant coursework

DM

DIMS Institute Of Hotel Management

Diploma, Hotel Management

2011 - 2012

Tech stack

Software and tools used professionally

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Preyas Parmar - Service Desk Analyst - Fortitude Nicsa Global | Himalayas