Preyas Parmar
@preyasparmar
Dedicated Service Desk Analyst with a passion for customer support.
United KingdomWhat I'm looking for
As a Service Desk Analyst at Fortitude Nicsa Global, I have honed my skills in monitoring and responding to queries, ensuring that customer needs are met promptly and efficiently. My journey has been diverse, spanning various roles in customer support and hospitality, all of which have reinforced my commitment to delivering my best in every task.
Prior to my current role, I worked as a Customer Support Representative at TTEC, where I developed strong communication skills and a customer-focused approach. My experience also includes training as a Barista in Dubai, where I not only mastered the art of coffee but also learned the importance of building relationships with clients and customers. I thrive in dynamic environments and am always eager to take on new challenges that allow me to grow professionally.
Experience
Work history, roles, and key accomplishments
Service Desk Analyst
Fortitude Nicsa Global
May 2022 - Present (3 years)
As a Service Desk Analyst, I monitor and respond to queries via email and calls, arrange dispatch requirements, and assist with contractual visits. My role involves ensuring customer satisfaction and efficient service delivery.
Customer Support Representative
TTEC
Nov 2020 - May 2022 (1 year 6 months)
In my role at TTEC, I processed emails and cases while working on various ad-hoc projects. I consistently met productivity targets and provided excellent client support.
Admin/Back Office Executive
Unipath Solutions Pvt Ltd
May 2019 - Dec 2020 (1 year 7 months)
As an Admin/Back Office Executive, I managed client communications, uploaded data on WFM systems, and handled various administrative tasks to support operations.
Barista Trainer/Shift Leader
Starbucks Dubai-M.H.Alshaya Co. LLC
Mar 2016 - Jan 2019 (2 years 10 months)
In my role as a Barista Trainer and Shift Leader, I trained new baristas, handled shift operations, and ensured high-quality customer service in a fast-paced environment.
Bartender
World Cuisine Network
Dec 2013 - Jan 2016 (2 years 1 month)
As a Bartender, I provided service at nightclubs and private events, ensuring customer satisfaction and managing beverage service efficiently.
Education
Degrees, certifications, and relevant coursework
DIMS Institute Of Hotel Management
Diploma, Hotel Management
2011 - 2012
Availability
Location
United KingdomAuthorized to work in
Job categories
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