Open to opportunities

Adam May

@adammay

Service Desk Analyst and graduate computer scientist focused on IT support, incident management, and continuous learning.

United Kingdom

Message

What I'm looking for

I want a stable, growth-oriented IT support role where I can expand technical skills, take on greater responsibility, and contribute to efficient, user-focused operations.

I am a Service Desk Analyst and BSc Computer Science graduate with hands-on experience in ticketing systems, Microsoft 365 support, hardware repair, and incident ownership. I thrive in high-pressure environments, manage SLAs, and have delivered technical support using ServiceNow, Ivanti and PagerDuty while training colleagues and creating knowledge articles.

I am ITIL 4 Foundation certified and eager to progress my technical career, bringing strong communication, troubleshooting, and customer-service skills. I seek stable, growth-oriented roles where I can continue learning, take on greater responsibility, and contribute to reliable, user-focused IT operations.

Experience

Work history, roles, and key accomplishments

Service Desk Analyst

RCT

Jan 2020 - Jan 2025 (5 years)

Provided first- and second-line support managing incidents and requests via ServiceNow and Ivanti, maintained Microsoft 365/Exchange mailboxes, and resolved hardware/software issues to meet SLA targets.

ServiceNow Incident Management SLA Management Active Directory Troubleshooting PagerDuty

Bar Manager

Unknown

Jan 2020 - Dec 2020 (11 months)

Managed bar operations including staff scheduling, cash and stock handling, and team leadership while promoting events and ensuring customer service standards.