Danica Borlaza

Provided comprehensive first-line IT desktop support services in a hybrid work environment, promptly responding to user inquiries and technical issues. Identified and resolved hardware and software issues for various devices, collaborating with remote users to troubleshoot connectivity and application errors. Successfully closed over 1000 tickets, serving as the primary contact for Salesforce, Fle

Provided comprehensive first-line IT desktop support services in a hybrid work environment, promptly responding to user inquiries and technical issues via various channels. Identified and resolved hardware and software issues for computers, mobile phones, and printers, ensuring minimal disruption to productivity.

Trained staff in improving customer service and meeting customer expectations, as well as upper management. Cultivated a strong customer ethos and improved patience and ability to handle customer concerns as the primary point of contact for any problems that arose.

Trained staff in improving customer service and meeting customer expectations, cultivating a strong customer ethos. Served as the primary point of contact for customer concerns, enhancing patience and problem-solving abilities.

Conducted high-value foreign currency and money transfer transactions, ensuring full compliance with AML regulations and internal fraud prevention procedures. Performed due diligence checks, monitored for suspicious activities, and escalated red flags in line with financial crime prevention policies.

Conducted high-value foreign currency and money transfer transactions, ensuring full compliance with AML regulations and fraud prevention procedures. Performed due diligence checks, monitored for suspicious activities, and escalated red flags in line with financial crime prevention policies. Troubleshot point-of-sale system issues swiftly to reduce service disruption and maintain transaction accur

Developed a passion for IT through volunteering in the local community, running weekly tutorial sessions for the elderly. Learned to adapt knowledge to explain basic principles to people with no experience of computers, helping them enhance their lives through understanding and using modern technology.

Developed a passion for IT by volunteering in the local community, running weekly tutorial sessions for the elderly. Adapted knowledge to explain basic computer principles to people with no prior experience, enhancing their lives through technology.

Undertook studies in Accounting & Finance with a focus on business experience. Developed foundational knowledge in financial principles, accounting practices, and general business operations.

Grade: First Class Honours

Achieved a First Class Honours in Computing, gaining a strong foundation in various aspects of computer science. Developed expertise in software development, system administration, and troubleshooting methodologies.

Undertook studies in Accounting & Finance with business experience, gaining insights into financial principles and business operations. Developed foundational knowledge in accounting practices and financial management.

Completed a BTEC Level 3 Diploma in Business, acquiring essential knowledge in business administration and management. Gained practical skills relevant to various business functions and organizational structures.

Studied Information Computer Technology, building foundational knowledge in IT principles and applications. Developed basic computer skills and an understanding of technology fundamentals.

Achieved a BTEC Level 3 Diploma in Business, gaining practical skills and knowledge in various business functions. Focused on key aspects of business operations, management, and administrative procedures.

Activities and societies: Volunteered as an IT support tutor, running weekly tutorial sessions for the elderly. Adapted knowledge to explain basic principles to people with no experience of computers, enhancing their lives through technology.

Completed a BTEC Level 2 in Information Computer Technology. Developed foundational understanding of IT principles and computer systems, including hardware and software basics.

Grade: First Class Honours

Activities and societies: Served as a member of the school leadership team and acted as the year representative for three consecutive years, facilitating communication between students and school administration.

Completed a Bachelor of Science with First Class Honours, focusing on core computing principles. Gained a strong foundation in various aspects of information technology and computer science, including programming, data structures, and system administration.