Open to opportunities

T D

@td01

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Driven professional with expertise in customer service and technical support.

United Kingdom

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What I'm looking for

I am looking for a role that challenges me and allows for personal growth in a dynamic environment.

I am a driven and adaptable professional with a strong background in customer service, hospitality, and technical support. My exceptional interpersonal skills and problem-solving abilities have been recognized in high-pressure environments, where I consistently deliver top-tier performance. I thrive on challenges and am eager to bring my energy and experience to a new role.

In my most recent position as a Technical Support Adviser at Capita for Samsung UK & Ireland, I delivered expert support on a range of Samsung products, earning the 'Agent of the Month' award and maintaining over 600 positive customer satisfaction reviews. My role involved mentoring new hires and leading team meetings, which honed my leadership skills and reinforced my commitment to team success.

Throughout my career, I have developed a diverse skill set, including customer relationship management, hospitality operations, and technical support. I am passionate about personal growth and am always looking for opportunities to innovate and improve processes in a fast-paced work environment.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Adviser

Current

Capita

Nov 2021 - Present (3 years 7 months)

Delivered expert support on Samsung phones, tablets, wearables, and apps via inbound and outbound calls. Recognized with "Agent of the Month" award and maintained over 600+ positive CSAT reviews, consistently exceeding KPI targets. Conducted rescue calls for escalated cases and led onboarding support for new hires, serving as a trusted team mentor.

Technical Support Customer Relationship Management Problem Solving Team Leadership KPIs

Returns Department Operative

Decathlon

Jan 2020 - Dec 2021 (1 year 11 months)

Processed and classified returned items efficiently within one of the UK’s busiest logistics hubs. Gained expertise in warehouse systems, stock audits, and logistical operations.

Logistics Inventory Management Supply Chain

Bar & Restaurant Host

Mercure Hotel

Jan 2019 - Mar 2020 (1 year 2 months)

Managed bar, coffee service, and events including weddings and private functions. Trusted with inventory control and monthly stocktakes, developing cocktail and barista skills. Delivered exceptional guest service in a boutique setting.

Hospitality Barista Skills Cocktail Preparation Customer Service

Food & Beverage Team Member

DoubleTree by Hilton

Jan 2014 - Dec 2018 (4 years 11 months)

Served in various roles including waiter, room service coordinator, and bar staff for large-scale events. Managed till operations and coordinated a team of runners during busy shifts. Supported major events including Rugby World Cup and concerts, and trained new team members.

Event Coordination Till Operations Team Coordination Customer Service Training Hospitality Till Operation

Education

Degrees, certifications, and relevant coursework

University of Southampton

BSc (Hons), Sport Science & PE

Grade: Partial Completion

Undertook studies towards a BSc (Hons) in Sport Science & PE. Gained foundational knowledge in the field before partial completion of the degree.

Milton Keynes College

BTEC Level 3 Extended Diploma, Sport

Completed a BTEC Level 3 Extended Diploma in Sport. Developed comprehensive skills and knowledge relevant to the sports industry.

Ousedale School

GCSEs, General Studies

Grade: English Language (B), English Literature (C), Maths (C), Geography (B), History (B), PE (C), Biology (C)

Achieved GCSE qualifications across a range of subjects including English, Maths, Geography, History, PE, and Biology. Developed a strong academic foundation during secondary education.