Pretty Mutukura

I am a customer-focused professional with over five years of experience in front desk operations, digital marketing, and social media management. I combine strong administrative discipline with hands-on digital content creation to support organizational goals.

At Associated Newspapers of Zimbabwe I manage high-volume enquiries across walk-in, telephone, and email channels while maintaining accurate records and service standards. I have led digital marketing campaigns and managed social platforms such as Facebook and WhatsApp to grow brand engagement.

Earlier, as a Web Marketing Specialist at Invest Zimbabwe, I ran social media accounts (including LinkedIn), produced digital content, and supported large inquiry volumes within agreed turnaround times. I am skilled in customer database maintenance, engagement tracking, and appointment scheduling.

I hold a Bachelor of Social Sciences in Media & Communication Studies and Marketing and certificates in Applied Digital Marketing and Building Online Customer Relationships. I am committed to delivering exceptional service in educational and corporate environments and training teams on service excellence.