Pretty Mutukura
@prettymutukura
Customer-focused front desk officer and digital marketing specialist.
What I'm looking for
I am a customer-focused professional with over five years of experience in front desk operations, digital marketing, and social media management. I combine strong administrative discipline with hands-on digital content creation to support organizational goals.
At Associated Newspapers of Zimbabwe I manage high-volume enquiries across walk-in, telephone, and email channels while maintaining accurate records and service standards. I have led digital marketing campaigns and managed social platforms such as Facebook and WhatsApp to grow brand engagement.
Earlier, as a Web Marketing Specialist at Invest Zimbabwe, I ran social media accounts (including LinkedIn), produced digital content, and supported large inquiry volumes within agreed turnaround times. I am skilled in customer database maintenance, engagement tracking, and appointment scheduling.
I hold a Bachelor of Social Sciences in Media & Communication Studies and Marketing and certificates in Applied Digital Marketing and Building Online Customer Relationships. I am committed to delivering exceptional service in educational and corporate environments and training teams on service excellence.
Experience
Work history, roles, and key accomplishments
Front Desk Officer
Associated Newspapers of Zimbabwe
May 2019 - Present (6 years 9 months)
Manage front desk operations handling high-volume walk-in, telephone, and email enquiries while maintaining records and training staff to improve service standards.
Web Marketing Specialist
Invest Zimbabwe
Aug 2015 - Oct 2016 (1 year 2 months)
Managed social media platforms and created digital marketing content while providing timely telephone and email support and maintaining customer engagement tracking systems.
Education
Degrees, certifications, and relevant coursework
Monash University South Africa
Bachelor of Social Sciences, Media & Communication Studies and Marketing
2014 -
Bachelor of Social Sciences in Media & Communication Studies and Marketing completed at Monash University South Africa.
IMM Graduate School
Professional Certificates, Digital Marketing
Completed professional certificates in Applied Digital Marketing and Building Online Customer Relationships at IMM Graduate School.
Availability
Location
Authorized to work in
Job categories
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