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Moreblessing Tadu

@moreblessingtadu

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Customer service professional combining customer experience, key account management, and data-driven support.

Zimbabwe

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What I'm looking for

I’m looking for a customer-focused role where I can resolve queries quickly, manage escalations, and strengthen client relationships using data-driven feedback, strong communication, and key account support.

I’m a Zimbabwean customer service professional with a Bachelor of Commerce in Marketing Management. I build strong customer relationships by delivering responsive support across telephone, email, and digital channels, and by translating customer feedback into actionable improvements.

In my customer service roles, I handled inbound and outbound support, managed daily Customer Experience duties, and resolved escalations involving complex, ongoing problem situations. I also manage front desk operations, member account management, and ensure smooth communication between customers and internal departments.

My results include resolving customer complaints and invoicing issues through proactive communication and negotiation, handling customer queries within 3 minutes, and managing a minimum of 120 customers per day. I’m known for efficient time management, a positive attitude, and task-oriented teamwork, while bringing administration, data capturing, and research and evaluation to support better decision-making.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Corporate 24 Group of Hospital

Mar 2022 - May 2023 (1 year 2 months)

Handled front desk duties, member account management, and customer queries. Supported marketing of company products and managed customer service communications across departments.

Front Desk Operations Member Services Customer Service Product Marketing

Front Desk Officer

Cimas Medical Aid Society

Apr 2018 - Dec 2020 (2 years 8 months)

Provided first-class client service by addressing and escalating queries from branches and coordinating follow-ups with internal stakeholders. Managed daily administration tasks including data capturing, paperwork and filing, appointment scheduling, quotations authorizations, payments capture, and sending billing and confirmation documents.

Client Services Stakeholder Management Data Capture Administration Paper Filing Appointment Scheduling Product Marketing Billing Emailing Invoices and Confirmations Customer Relationship Management Key Account Management Relationship Management

Customer Service Representative

Omni Contact

Provided inbound and outbound customer support via telephone, email, and digital channels including social media, SMS, and live chat. Managed daily customer experience duties, resolved queries and escalations, and translated customer feedback into actionable insights for internal departments.

Customer Support Email Support Social Media Support SMS Support Live Chat Query Resolution Customer Escalation Stakeholder Management