Presley Ndaiyu
@presleyndaiyu
Outgoing operations-focused professional skilled in customer service and virtual assistance.
KenyaWhat I'm looking for
I am an outgoing professional with a passion for running businesses and building strong relationships with customers, colleagues, and external suppliers.
I have hands-on experience in virtual assistance, chat moderation, retail operations, reception, and cyber café support, where I handled customer enquiries, invoicing, data management, and day-to-day store operations.
I bring proven management skills including supervising teams, strategic planning, conflict resolution, and attention to detail, supported by training in web development, academic writing, and computer packages.
I am motivated to take on roles that challenge me, help me grow my skill set, and allow me to contribute to efficient operations and excellent customer experiences.
Experience
Work history, roles, and key accomplishments
Virtual Assistant
Belay
Sep 2024 - Dec 2025 (1 year 3 months)
Managed customer inquiries across channels, resolved support issues, created invoices and presentations, and coordinated campaign and project tasks to improve operational efficiency.
Assistant Manager
Traders Wholesalers
Jul 2023 - Aug 2024 (1 year 1 month)
Recorded daily sales, managed employee payments, handled ordering and restocking, and enforced health and safety and cleanliness standards to ensure smooth operations.
Applied community rules by removing spam and harmful content, mediated user disputes, and moderated live forums to maintain a professional community environment.
Receptionist
Lilips Restaurant
Jan 2023 - Jul 2023 (6 months)
Served customers at front desk, managed reservations and inquiries, and supported restaurant operations to maintain service quality.
Cyber Attendant
Cyber Cafe
Jul 2022 - Jan 2023 (6 months)
Operated cyber cafe services, assisted customers with computer usage and payments, and maintained equipment and service quality.
Education
Degrees, certifications, and relevant coursework
Alison
Certificate, Web Development
2023 - 2023
Completed a Web Development course on Alison between January 2023 and May 2023.
KaldTech College
Certificate, Academic Writing
2022 - 2022
Completed an Academic Writing course at KaldTech College between September 2022 and November 2022.
KaldTech College
Certificate, Computer Packages
2022 - 2022
Completed a Computer Packages course at KaldTech College between January 2022 and March 2022.
Muthale Girls' Highschool
Kenya Certificate of Secondary Education, Secondary Education
2018 - 2021
Attended Muthale Girls' Highschool and completed the Kenya Certificate of Secondary Education from January 2018 to December 2021.
Availability
Location
KenyaAuthorized to work in
Job categories
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