Open to opportunities

Meagan Mallough

@meaganmallough

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UX/UI designer with customer-success expertise in arts and e-commerce.

Canada

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What I'm looking for

I seek a role combining UX/UI design and customer success in a collaborative, growth-oriented team where I can improve user experiences and drive product improvements from customer insights.

I am a UX/UI designer and customer-success professional with hands-on experience supporting arts and e-commerce operations, managing client relationships, and improving digital experiences. I have driven feature improvements from customer insights, managed CMS updates, coordinated logistics for gallery events, and handled end-to-end customer support.

My background combines formal training in UX/UI and web development with practical roles in gallery management, startup operations, and hospitality, where I delivered polished client onboarding, streamlined processes, and increased satisfaction through clear communication and operational rigor.

Experience

Work history, roles, and key accomplishments

UX/UI Designer & Customer Success

Roadkit

Managed multi-channel customer support and product feedback, implemented three website feature improvements based on recurring issue analysis, and supported startup operations including order fulfillment and event coordination to improve customer satisfaction and reduce complaints.

Customer Support UX UI Design Gorgias User Research order fulfillment Cross Functional Communication Microsoft Teams

Gallery Manager

Rukaj Gallery

Managed gallery operations and client relations, coordinating appointments, overseeing shipments and documentation, and driving sales by guiding clients through the art purchase process. Implemented administrative systems (consignment agreements, credit card authorizations) and maintained the website CMS to improve operational efficiency.

Client Relations Sales CMS Documentation Logistics Invoicing Administrative Operations

Hotel Receptionist

BeSixFifty

Delivered front-desk guest services and managed check-in documentation and payments within the hotel CMS, resolving client inquiries and escalating operational issues to management to maintain service standards.

Guest Service CMS Check In Payments Record keeping Administrative Support