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MM@meaganmallough
UX/UI designer with customer-success expertise in arts and e-commerce.
CanadaI am a UX/UI designer and customer-success professional with hands-on experience supporting arts and e-commerce operations, managing client relationships, and improving digital experiences. I have driven feature improvements from customer insights, managed CMS updates, coordinated logistics for gallery events, and handled end-to-end customer support.
My background combines formal training in UX/UI and web development with practical roles in gallery management, startup operations, and hospitality, where I delivered polished client onboarding, streamlined processes, and increased satisfaction through clear communication and operational rigor.
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Work history, roles, and key accomplishments
Roadkit
Managed multi-channel customer support and product feedback, implemented three website feature improvements based on recurring issue analysis, and supported startup operations including order fulfillment and event coordination to improve customer satisfaction and reduce complaints.
Rukaj Gallery
Managed gallery operations and client relations, coordinating appointments, overseeing shipments and documentation, and driving sales by guiding clients through the art purchase process. Implemented administrative systems (consignment agreements, credit card authorizations) and maintained the website CMS to improve operational efficiency.
BeSixFifty
Delivered front-desk guest services and managed check-in documentation and payments within the hotel CMS, resolving client inquiries and escalating operational issues to management to maintain service standards.
Degrees, certifications, and relevant coursework
UTCertificate, UX/UI Design
Completed a UX/UI Design Bootcamp certificate focused on user-centered design principles, prototyping, and design tools.
JCCourse Certificate, Web Development
Completed an introductory web development course covering foundational web technologies and development workflows.
CCCertificate, Arts Management
Earned a Certificate in Arts Management focused on arts administration, gallery operations, and cultural sector practices.
UGBachelor of Arts, Psychology
Bachelor of Arts in Psychology with coursework in human behaviour, research methods, and statistical analysis.
Software and tools used professionally
CanadaYou can contact Meagan and 90k+ other talented remote workers on Himalayas.
Message Meagan
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