Precious Jack

I've supported life insurance customers at North Star – Premier Source, handling 100+ daily interactions and helping customers aged 50–79 make confident policy decisions. My empathetic, solution-focused approach ranked me in the top 10% of the support team for weekly performance and customer satisfaction.

I've improved customer communication scripts to increase positive engagement by 18%, while maintaining detailed CRM records that enable reliable follow-up and continuity.

Previously at Premier Producers Group and Versatel Marketing, I managed high-volume inbound and outbound support, policy enrollment inquiries, and health insurance consultation scheduling. I increased successful resolutions by 21%, maintained 98% CRM documentation accuracy, exceeded engagement targets by 20%, and reduced no-shows by 15% through structured follow-up workflows.

As the founder of AllureByPrecious, I also managed sales, customer inquiries, personalized recommendations, and day-to-day operations across WhatsApp, Facebook, phone, and in-person channels.