Bougie Bratt

I am a dedicated and results-driven customer support professional with over five years of experience in customer service, remote chat support, and insurance solutions. I am known for delivering prompt, empathetic, and effective service across digital and phone platforms. My proven ability to build trust, resolve complex issues, and exceed performance metrics in high-volume environments has been a cornerstone of my career.

Currently, I work as a Remote Insurance Agent at BrightPath Insurance Group, where I provide personalized insurance policy recommendations and assist clients with claims processes. I have consistently met or exceeded monthly sales goals by over 15% through consultative selling. My previous experience as a Remote Chat Support Agent at Nova Connect Solutions allowed me to deliver fast, friendly support, resolving over 80 chat tickets per shift with a customer satisfaction rate exceeding 95%.