Kimber Romans
@kimberromans
I resolve health insurance claims and benefits issues through high-volume customer support.
United StatesWhat I'm looking for
At Allied National, I respond to member, provider, and broker inquiries, research claims and eligibility issues, and explain health plan benefits clearly. I protect confidential information, document every interaction accurately, and partner with claims and internal teams to resolve complex concerns.
I've spent more than 10 years delivering customer service across health insurance and retail, including order processing, returns, credits, and deliveries at O'Reilly Auto Parts. I'm seeking a remote customer service role where I can help customers achieve positive outcomes.
Experience
Work history, roles, and key accomplishments
Client Services Specialist
Allied National Inc.
Jan 2019 - Present (7 years 7 months)
Respond to member, provider, and broker inquiries by phone and email while delivering exceptional customer service. Research and resolve claims, eligibility, deductible, and benefits issues accurately and efficiently.
Education
Degrees, certifications, and relevant coursework
Blue River Community College
Associate of Business, Applied Accounting
Associate of Business in Applied Accounting from Blue River Community College.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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