Open to opportunities

Precious Ikani

@preciousikani

Message

Experienced customer care representative focused on enhancing customer retention.

Nigeria

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am an experienced Customer Care Representative dedicated to enhancing customer retention strategies and delivering tailored solutions to meet unique needs. My strong commitment to helping customers resolve issues has allowed me to cultivate a positive image for the companies I represent. I excel in both team environments and independently, demonstrating a proven ability to listen attentively, solve problems quickly, and create high-quality professional relationships with callers.

Throughout my career, I have successfully handled customer inquiries, resolved issues, and implemented customer retention strategies to enhance overall customer experience. My previous roles have equipped me with a diverse skill set, including social media management, graphics designing, and cybersecurity expertise. I am proficient in Microsoft Office Suite and have a strong foundation in technical skills that support my work in customer care and system analysis.

Experience

Work history, roles, and key accomplishments

Current

Customer Care Representative

Current

Yola Electricity Distribution Company

May 2022 - Present (3 years)

As a Customer Care Representative, I handle customer inquiries, resolve issues, provide product information, process orders, maintain customer records, and implement retention strategies to enhance customer satisfaction.

Customer Care Problem Solving Communication Skills CRM Software Time Management Teamwork Technical Skills Customer Retention Conflict Resolution

Health Planner

Neutratech Nigeria

Jul 2021 - Apr 2022 (9 months)

In my role as Health Planner, I presented and demonstrated water purification products, conducted water analysis, and organized seminars to educate individuals about water purification.

Public Speaking Customer Education Technical Knowledge Team Collaboration

Social Media Manager

The Efficient Business Team

Nov 2020 - Jun 2021 (7 months)

Responsible for planning, implementing, managing, and monitoring social media strategies to increase brand awareness and improve marketing efforts for various companies.

Social Media Management Content Creation Analytics Brand Awareness Marketing Strategy Communication Skills

System Analyst (NYSC)

Hydropolis Investment Limited

Aug 2019 - Aug 2020 (1 year)

Analyzed data, gathered user requirements, designed system solutions, and implemented technology to meet business needs while ensuring IT systems were efficient and aligned with organizational objectives.

Data Analysis System Design Project Management Technical Skills Problem Solving

Sales Executive

Namama Integrated Services

Jan 2019 - Jul 2019 (6 months)

Identified potential customers, presented products, negotiated contracts, and maintained customer relationships to meet sales targets and ensure customer satisfaction.

Customer Relationship Management Negotiation Presentation Communication Skills

Computer Engineer and Networker (Internship)

Sani Bello Foundation

Apr 2018 - Oct 2018 (6 months)

Monitored system performance, provided security measures, and designed network configurations and architectures, including hardware and software technologies.

Cybersecurity Troubleshooting Technical Skills

Education

Degrees, certifications, and relevant coursework

Nasarawa State University

Master of Science, Cybersecurity

2021 - 2023

Pursued a Master of Science in Cybersecurity, focusing on securing computer systems, networks, and data from cyber threats. Gained in-depth knowledge of cybersecurity principles and practices.