Precious Filani
@preciousfilani
Customer support specialist and project manager driving client satisfaction and operational efficiency.
NigeriaWhat I'm looking for
I am a customer support specialist and project manager with 4+ years of experience delivering quality service across real estate, e-commerce, and public-sector projects. I focus on empathetic customer care, SLA-driven support, and using CRM tools to streamline operations and improve retention.
In project roles I led end-to-end property renovation and maintenance initiatives, converting uninhabitable units into livable spaces and achieving a 95% client satisfaction rate while cutting procurement costs by 15%. I act as a primary client contact, negotiate with vendors, and compile detailed progress and expenditure reports for stakeholders.
I have a track record of improving response times, simplifying workflows, and boosting customer satisfaction (examples include a 20% reduction in response time and a 30% improvement in review ratings). I hold management certifications, an M.Sc. in Management (in progress), and I volunteer in community medical outreach.
Experience
Work history, roles, and key accomplishments
Project Manager
Gonals Integrated Services Limited
Jan 2023 - Present (3 years)
Led end-to-end property renovation and maintenance projects, converting 10+ uninhabitable units into livable spaces on schedule and achieving a 95% client satisfaction rate while reducing procurement costs by 15%.
Customer Support Specialist
Meadow Brook Homes
Jan 2023 - Dec 2024 (1 year 11 months)
Provided multi-channel customer support for property customers, reducing response time by 20% through CRM-driven workflows and improving onboarding and retention.
Customer Service Representative
B-Rare Nig. Limited
Jan 2022 - Dec 2023 (1 year 11 months)
Handled social media and technical customer complaints, improving average review ratings by 30% and ensuring SLA compliance through accurate account records and escalations.
Administrative Assistant
Federal Ministry of Mines and Steel Development
Jan 2021 - Dec 2022 (1 year 11 months)
Managed receipt, documentation, dispatch, and archiving of official correspondence during NYSC service, improving retrieval efficiency and maintaining confidentiality.
Supervisor
Aroma Industry Limited
Jan 2018 - Dec 2019 (1 year 11 months)
Supervised daily farm operations and interdepartmental activities, improving task coordination efficiency by 25% and reducing issue resolution time by 30%.
Customer Service Officer
Unnamed Employer
Jan 2016 - Dec 2018 (2 years 11 months)
Conducted customer satisfaction surveys and implemented service improvements that produced a 92% CSAT over six months and increased customer engagement by 17%.
Education
Degrees, certifications, and relevant coursework
NNNile University of Nigeria
Master of Science, Management
Pursuing Master of Science in Management at Nile University of Nigeria, expected completion in 2025.
FOFederal University Oye-Ekiti
Bachelor of Science, Business Administration
Grade: Second Class Honours
Activities and societies: General Secretary, National Association of Business Administration Students (NABAMS) (2018–2020)
Completed Bachelor of Science in Business Administration with Second Class Honours in 2021; served as General Secretary of NABAMS (2018–2020).
St. Louis Girls Grammar School, Akure
Senior Secondary Certificate Examination (SSCE), Secondary Education
Activities and societies: Social Prefect (2015–2016)
Obtained Senior Secondary Certificate Examination (SSCE) in 2016 and served as Social Prefect in the 2015–2016 session.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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