Open to opportunities

Precious Bright

@preciousbright

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Customer service professional focused on improving guest satisfaction and operational efficiency.

Nigeria

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What I'm looking for

I seek a customer-focused role in hospitality or travel where I can improve guest satisfaction, streamline operations, and grow in support or guest-relations leadership.

I am a customer service professional with hands-on experience supporting guests in hospitality and online travel platforms. I consistently resolve inquiries quickly and turn interactions into positive guest experiences and repeat bookings.

At Airbnb/BookingDotCom I delivered personalized guest support that contributed to 5-star reviews and repeat bookings, and coordinated check-ins, check-outs, and cleaning schedules to reduce operational delays.

Previously, I managed multi-channel guest communications for Lighthouse Beach House and handled reservations, complaints, and follow-up at multiple hotels, improving retention and ensuring accurate booking records.

I hold a B.Sc. in Business Administration and bring strong communication, problem-solving, and systems experience (Zendesk, Salesforce, Freshdesk) to roles that value guest satisfaction and streamlined operations.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Airbnb

Dec 2023 - Jul 2025 (1 year 7 months)

Delivered fast, personalized guest support that converted inquiries into 5-star reviews and repeat bookings, and coordinated check-ins/check-outs and cleaning schedules to reduce operational delays.

Customer Support Guest Relations Communication Zendesk Live Chat Problem Solving Time Management Salesforce

Customer Service Representative

Lighthouse Beach House

Sep 2022 - Dec 2023 (1 year 3 months)

Responded to guest inquiries via email, phone and chat to reduce wait times and increase retention, accurately recorded bookings and guest preferences, and collaborated cross-functionally to resolve complex queries.

Customer Support Email Support Live Chat Communication Collaboration Attention To Detail Freshdesk

Customer Service Representative

Where-else Hotel and Suites

Aug 2018 - Mar 2020 (1 year 7 months)

Provided guest information, handled complaints with follow-up to ensure satisfaction, and managed reservations, modifications and cancellations to maintain service quality.

Guest Relations Reserving Communication Problem Solving Organization Microsoft Office Cash Handling

Customer Service Representative

Petmobel Hotel and Garden

Jul 2017 - Mar 2018 (8 months)

Prepared daily reports and balanced cash/credit transactions to minimize revenue loss, maintained knowledge of services and local activities, and processed guest feedback to improve experiences.

Cash Handling Reporting Communication Attention To Detail Organization Google Suite

Education

Degrees, certifications, and relevant coursework

Michael Okpara University of Agriculture, Umudike

Bachelor of Science, Business Administration

2015 - 2019

Completed a Bachelor of Science in Business Administration with coursework in management and administrative practices from September 2015 to December 2019.