Stephanie Udoma
@stephanieudoma
Customer support and operations specialist focused on improving retention and operational efficiency.
NigeriaWhat I'm looking for
I am a Customer Support & Operations Specialist with 2+ years of experience supporting customers across digital platforms and subscription-based service environments. I excel at managing inquiries via email, chat, and platforms like Airbnb and Booking.com, maintaining accurate CRM documentation, and driving engagement through proactive follow-ups.
I have coordinated onboarding and lifecycle management, supported booking and calendar operations, and contributed to process documentation and reporting that improved operational performance. I bring strong written and verbal communication, high attention to detail, and a growth-oriented approach to learning new technologies in fast-paced, distributed teams.
Experience
Work history, roles, and key accomplishments
Short-Let Property Manager
Grey House Apartments
Nov 2025 - Jan 2026 (2 months)
Managed and optimized listings on Airbnb and Booking.com, coordinated bookings and calendars, and supervised guest check-ins/check-outs to maintain high satisfaction and occupancy.
Administrative & Marketing Support Officer
Pishonserv International Limited
Nov 2024 - Nov 2025 (1 year)
Provided executive and operational support for short-let property operations, managing guest communications, booking coordination, reporting, and financial record tracking to improve operational accuracy.
Junior Marketing & Administrative Assistant
Radio Lagos / Eko FM
Mar 2024 - Mar 2025 (1 year)
Supported marketing and programming teams by conducting audience research, coordinating adverts and sponsored programs, and handling visitor and caller communications to support ad sales.
Administrative Assistant
Source of Life Faith & Maternity Home
Jan 2022 - Dec 2023 (1 year 11 months)
Managed correspondence, filing and data entry, coordinated appointments and events, and maintained supply and petty cash records to improve reporting consistency and client scheduling.
Education
Degrees, certifications, and relevant coursework
University of Ilorin
Bachelor of Science, Marketing
2018 - 2023
Completed a Bachelor of Science in Marketing with coursework and activities focused on marketing strategy, digital marketing, and consumer behaviour.
Federal Government Girls' College, Sagamu
Senior Secondary Certificate (WAEC), Secondary Education
2011 - 2017
Grade: 9 Credits
Completed secondary education and obtained the Senior Secondary Certificate with 9 WAEC credits.
Alpha Nursery & Primary School, Ikeja
Primary School Certificate, Primary Education
Completed primary education and obtained the Primary School Certificate.
Availability
Location
NigeriaAuthorized to work in
Job categories
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