Adebola Emiola
@adebolaemiola
Customer-focused luxury guest service professional delivering elevated experiences and relationship-driven support.
NigeriaWhat I'm looking for
I am a dedicated, service-oriented hospitality professional with over three years of experience delivering premium guest service, client relations, and sales support across remote and in-person environments.
I have consistently built rapport with clients, managed inquiries via email and chat, and guided guests through reservation-style processes while maintaining polished etiquette and timely follow-ups.
Skilled in CRM systems, upselling, conflict resolution and culturally adaptable communication, I deliver trust-driven, anticipatory service aligned with luxury standards and measurable guest satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
Unknown
Jan 2023 - Present (2 years 10 months)
Delivered premium client support via email and chat, building rapport and ensuring satisfaction while guiding guests through booking-style processes and providing timely, tailored follow-ups.
Service Representative
Unknown
Jan 2021 - Jan 2023 (2 years)
Assisted customers by identifying needs and providing tailored solutions, handling concerns professionally to maintain guest loyalty and satisfaction.
Guest Service Assistant
Unknown
Jan 2019 - Jan 2021 (2 years)
Delivered refined guest service in a premium retail environment, supporting product guidance and purchase decisions while maintaining attention to detail and composure.
Education
Degrees, certifications, and relevant coursework
LULagos State University
Bachelor of Science, Biochemistry
Completed a Bachelor of Science in Biochemistry at Lagos State University, graduating in 2024.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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