Karthikeyan Gopal

Dynamic Operations Manager with over 18 years of experience in optimizing end-to-end Revenue Cycle Management (RCM) processes. Proven ability to lead teams, streamline operations, and enhance financial performance in healthcare settings. Successfully increased claim collection rates and reduced denial rates through effective team management and process improvements.

Managed daily operations of the revenue cycle, ensuring compliance with regulations and policies. Oversaw departments to ensure timely payments and settlements, while identifying trends and issues affecting claim payments. Developed reports to track productivity and trained staff on billing best practices.

Led the billing and claims processing team, ensuring accurate payment postings and reconciliation. Streamlined operational processes, resulting in increased efficiency. Fostered strong relationships with internal and external teams to achieve targets.

Oversaw daily operations of the business office functions, ensuring performance met client service level agreements. Developed standard operating procedures to enhance workflow efficiency and trained new team members on project responsibilities.

Handled accounts receivable management, including charge entry, payment posting, and claims analysis. Followed up on medical claims with insurance companies and ensured compliance with billing regulations.

Currently pursuing a Master of Business Administration with a focus on Hospital Administration.