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@elisio

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Customer Support Specialist blending technical troubleshooting and multilingual communication to solve issues.

Portugal

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What I'm looking for

I’m looking for a customer-focused role where I can combine technical troubleshooting with clear, empathetic communication, maintain strong CRM documentation, and actively improve support processes to help customers get accurate, timely solutions.

I work as a customer support specialist, taking personal responsibility for understanding and complying with company and client security requirements and policies. I handle inbound calls and written communication, resolve customer issues through escalation when needed, and focus on delivering a quality customer experience on each transaction.

I’ve supported both trading platforms and medical technology—providing account setup, verification, and configuration help, plus technical support and troubleshooting for Insulet’s insulin delivery systems (pods and Personal Diabetes Manager). I also bring multilingual interpreter experience (Portuguese/English) and use CRM tools to record customer interactions, improve first-call resolution, and contribute to continuous process and product improvement.

Experience

Work history, roles, and key accomplishments

Support Advisor

Sitel (Foundever)

Jun 2021 - Sep 2021 (3 months)

Provided multichannel customer support, ensuring compliance with company and client security requirements and delivering a consistent quality customer experience. Handled inbound calls and written communication, transferred customers appropriately, and escalated customer issues when needed.

Customer Support Email Chat Support Escalation Management Customer Transfers

Customer Support

Blueberry Markets Ltd

Feb 2018 - Jun 2018 (4 months)

Supported customers with account setup, verification, and configuration to improve their trading experience. Resolved customer issues and delivered training resources to help customers make informed trading decisions independently.

Customer Support Account Setup & Verification Customer Satisfaction Email Communication

Customer Support Specialist

Teleperformance (Insulet)

Sep 2024 - Present (1 year 9 months)

Provided technical support and troubleshooting for Insulet insulin delivery systems, including pods and Personal Diabetes Manager (PDM) devices. Analyzed complex customer issues, implemented solutions, escalated critical cases, and maintained detailed CRM records while improving support workflows with cross-functional teams.

Technical Support Troubleshooting Insulin Delivery Systems Pod PDM Device Support First Call Resolution