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Pravallika User

@pravallikauser2

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Lead Software Engineer at Work4flow building ServiceNow ITSM workflows and AI-powered capabilities.

United States

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At Work4flow, I develop and maintain ServiceNow applications for ITSM, Service Catalog, CMDB, AI Search, Virtual Agent, Now Assist, and Agentic AI. I build catalog and approval workflows and use Flow Designer to streamline service delivery.

I also develop integrations with Azure AD, Okta, Microsoft Teams, and Jira, and create onboarding and offboarding automation. My experience includes CMDB, Discovery, Service Mapping, production support, and root cause analysis.

Experience

Work history, roles, and key accomplishments

Current

Lead Software Engineer

Current

Work4flow

Oct 2025 - Present (1 year 1 month)

Developed and maintained ServiceNow applications supporting ITSM, Service Catalog, CMDB, AI Search, Virtual Agent, Now Assist, and Agentic AI capabilities. Built catalog items, approval workflows, and integrations with Azure AD, Okta, Microsoft Teams, and Jira.

ServiceNow Developer

ClickSoft Solutions LLC

Jul 2025 - Sep 2025 (2 months)

Developed and enhanced ServiceNow ITSM and Service Catalog solutions supporting Incident, Problem, Change, Request, and Knowledge Management processes. Created catalog items, approval workflows, and automation solutions using Flow Designer and Workflow Editor.

ServiceNow Developer

HCL Technologies

Jan 2022 - Jul 2023 (1 year 6 months)

Developed and supported ServiceNow ITSM, Service Catalog, CMDB, and Asset Management solutions for enterprise customers. Built catalog items, approval workflows, and integrations with Azure AD, Okta, Jira, and Microsoft Teams.