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Faisal Khan

@faisalkhan29

ServiceNow Lead / Architect at Thales, guiding platform design and implementation across workflows, catalog solutions, and integrations.

United States

Message

At Thales, I lead technical design and implementation of ServiceNow solutions, translating stakeholder needs into technical designs and implementation plans.

I guide platform configuration, reusable scripts, workflows, and service catalog solutions, and support integration design and troubleshooting with external systems.

At Avantor, I designed and enhanced ServiceNow workflows and applications for ITSM and request fulfillment, including REST/SOAP integrations and catalog automation.

Earlier at Exiger, I configured ServiceNow applications and automated incident, change, request, and approval activities. At American Airlines, I developed and maintained JavaScript functionality, investigated defects, and tested code changes.

Experience

Work history, roles, and key accomplishments

Current

ServiceNow Lead / Architect

Current

Thales

Aug 2025 - Present (1 year 2 months)

Lead technical design and implementation of ServiceNow solutions, aligning platform capabilities with business and operational requirements. Guide development of platform configurations, reusable scripts, workflows, and service catalog solutions using ServiceNow best practices.

Senior ServiceNow Developer

Avantor

Apr 2022 - Jul 2025 (3 years 3 months)

Designed, developed, and enhanced ServiceNow workflows and applications to support ITSM processes and request fulfillment. Built and maintained Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and scheduled automation using JavaScript and Glide APIs.

ServiceNow Developer

Exiger

Jun 2018 - Mar 2022 (3 years 9 months)

Configured and customized ServiceNow applications, forms, lists, workflows, and user experiences to support service management processes. Developed client-side and server-side JavaScript, including Client Scripts, Business Rules, Script Includes, and UI Policies.

JavaScript Developer

American Airlines

Apr 2017 - May 2018 (1 year 1 month)

Developed and maintained JavaScript functionality to support application features, form behavior, and business requirements. Implemented client-side validation and interactive user-interface behavior, with attention to usability and data accuracy.

JavaScript HTML CSS Debugging Testing Code Review Documentation