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Pratishtha Maurya

@pratishthamaurya

Bilingual(EN/ES, B2)Customer Support Associate with a BA (Hons) in English and Spanish language certification(B2),3 years in U.S. banking operations.

India

Message

What I'm looking for

Open to remote opportunities in bilingual customer support, banking operations, or fraud/risk and compliance roles. Bring 3 years of U.S. banking experience, strong transaction accuracy, and bilingual (EN/ES) communication skills to deliver reliable, customer-centric support from day one.

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Bilingual (EN/ES, B2) Customer Support Associate with 3 years in U.S. banking operations across credit card processing, fraud resolution, and dispute management at Credit One Bank and ACI Worldwide (via iEnergizer).

Maintains 99% transaction accuracy and consistently high CSAT scores, with a track record of investigating unauthorized transactions, filing dispute claims, and ensuring regulatory compliance on high-stakes financial transactions. Promoted within 2 years for performance and bilingual expertise. Skilled with CRM and banking tools (CAS, Genesys, Avaya, Amadeus) and experienced supporting a Payment Gateway project across multiple billers. Holds a BA (Hons) in English and B1/B2 Spanish certification, with strengths in conflict resolution, risk and compliance awareness, and culturally appropriate customer communication. Seeking roles in bilingual customer support, banking operations, or fraud/dispute resolution.

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Experience

Work history, roles, and key accomplishments

Current

Bilingual customer support associate.

Current

ienergizer

Jul 2023 - Present (2 years 11 months)

Currently a Bilingual Associate at iEnergizer (ACI Worldwide), since Feb 2025. Support a Payment Gateway project — resolving transaction issues and payment setup for multiple billers, handling high-stakes financial transactions with zero quality discrepancies, and ensuring regulatory compliance. Consistently deliver high CSAT scores through prompt, accurate, bilingual (EN/ES) support.