PAParul Aggarwal
@parulaggarwal
Spanish language customer service executive skilled in banking support and client retention.
IndiaWhat I'm looking for
I am a Spanish Language Executive with experience handling customer service calls and queries for a leading banking client. I resolve customer issues efficiently, maintain accurate records of interactions, and support international customers during night shifts.
I translate and communicate banking procedures clearly to Spanish-speaking clients and apply banking terminology, credit card operations, and technical banking procedures with proficiency. I am certified at Spanish B1 level by Instituto Cervantes, New Delhi.
I bring strong attention to detail, time management, teamwork, adaptability, and the ability to prioritize workload and multitask under pressure. I have formal training in communication and interview preparation from FLUENT FLYERS CLUB (2025).
In addition to professional experience, I have a background of public speaking achievement, including a first prize in a school speech competition, and experience facilitating workshops and rehearsals for events.
Experience
Work history, roles, and key accomplishments
Spanish Language Executive
Ienergizer
Apr 2025 - Present (9 months)
Manage customer service calls and resolve queries for a banking client in Spanish, achieving high satisfaction and retention while maintaining accurate records and supporting night-shift international operations.
Education
Degrees, certifications, and relevant coursework
IDInstituto Cervantes, New Delhi
B1 Spanish Language Certification, Spanish Language
Completed Spanish Language – B1 certification with proficiency in banking terminology and customer communication.
FLUENT FLYERS CLUB
Degree in Communication Course, Communication
Completed courses in Communication and Interview Preparation to enhance professional communication and job readiness.
Mount Saint Garjya School
Higher Secondary (12th), Higher Secondary Education
Activities and societies: Facilitated workshops and rehearsals for events.
Completed Higher Secondary Education (12th) and participated in school events and rehearsals.
Mount Saint Garjya School
High School (10th), General Secondary Education
Activities and societies: Won 1st prize in an inter-school speech competition; facilitated workshops and rehearsals for events.
Completed High School (10th) with involvement in speech competitions and public speaking activities.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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