RK

Looking for a job

Rithwin Kommu

@rithwinkommu

Customer Service Associate at Synchrony resolving credit card account issues and recognized with the Q4 2025 Excellence Award.

At Synchrony, I assist customers with credit card account management, billing, payments, statements, and disputes. I research account concerns, resolve issues, and process transactions in line with company policies.

I also mentor new associates and support escalated cases with cross-functional teams. In Q4 2025, I received the Excellence Award by Global SVP for outstanding performance and dedication to customer service.

Experience

Work history, roles, and key accomplishments

SY

Current

Customer Service Associate

Current

Synchrony

Jun 2024 - Present (2 years 5 months)

Assist customers with credit card account inquiries, including billing, payments, and dispute resolution. Handle inbound calls, resolve issues, and ensure compliance with banking policies.

Customer Service Credit Card Operations Account Management Problem Solving Communication Skills Compliance Risk Awareness Time Management Conflict Resolution Process Improvement Teamwork Excel Microsoft Word PowerPoint Data Entry CRM Systems Internet Research

Education

Degrees, certifications, and relevant coursework

SC

Sri Chaitanya Junior College

Intermediate, BiPC

2018 - 2020

Completed Intermediate (BiPC) from Sri Chaitanya Junior College, Hyderabad, from 2018 to 2020.

Tech stack

Software and tools used professionally

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Availability

Looking for a job

Location

India

Authorized to work in

Salary expectations

100k+ USD

Social media

Job categories

Customer Service Associate Customer Service Banking Operations Analyst

Skills

Customer Service Credit Card Operations Account Management Customer issue resolution Banking Operations Compliance Risk Awareness Fraud Prevention Dispute Resolution Transaction Processing Process Improvement Data Entry CRM Systems Customer Satisfaction Excel

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