Preeti Dubey
@preetidubey
Senior customer service professional specializing in US banking support and high-volume query resolution.
IndiaWhat I'm looking for
I’m a customer-focused professional with nearly 2 years of experience in international BPO operations, handling US banking processes. I’m known for resolving customer queries efficiently while maintaining quality and compliance standards in a fast-paced environment.
At Teleperformance (under FIS), I worked on a US banking process for nearly 2 years and started with the Go2Bank process. Based on strong performance, adaptability, and customer handling skills, I was selected for the first batch of the Amazon Flex Debit Card process.
I strengthen every interaction through clear listening, strong communication, and disciplined problem-solving. I consistently manage high call volumes, multitask effectively, and stay on top of time management to meet performance targets.
Alongside my customer service experience, my PGDM specialization in E-Business has built my foundation in data analysis, marketing, operations, and strategic decision-making—supporting how I approach service outcomes with an analytical mindset.
Experience
Work history, roles, and key accomplishments
Provided customer support for US banking processes at Teleperformance under FIS, initially handling Go2Bank and later selected for the Amazon Flex Debit Card program based on performance and adaptability. Resolved customer queries and issues while meeting quality and compliance standards in a fast-paced call environment.
Education
Degrees, certifications, and relevant coursework
Sanpada College of Commerce & Technology
Bachelor of Management Studies (BMS), Business Management
Bachelor of Management Studies (BMS) providing a foundation in business management, finance, marketing, and organizational behavior. Developed analytical, problem-solving, and decision-making skills.
Welingkar Institute of Management Development and Research
Post Graduate Diploma in Management (PGDM), E-Commerce (E-Business)
Post Graduate Diploma in Management (PGDM) with specialization in E-Commerce (E-Business), developing business, analytical, and digital management skills. Covered areas including data analysis, marketing, operations, and strategic decision-making.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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