Lovina Sunassee Moonoosamy

At Mipise, I lead customer success and fintech operations for up to 40 regulated SaaS platforms spanning crowdfunding, lending, investment, and payments.

I coordinated a MangoPay-to-Mipise payment-services migration across 60 fintech platforms, directly managing 50 transitions while protecting wallet balances, transaction histories, and regulatory processes. I also review approximately 700 KYC/AML dossiers each month, bridging customer support needs with strict compliance guidelines.

I redesigned support workflows, playbooks, self-service content, and Zendesk operations, reducing average resolution time by 30% and helping achieve CSAT scores of up to 90%. Through automation, reporting, and knowledge-management improvements, I've delivered around 20 workflow enhancements that scale operations and reduce technical debt.

I'm a trusted escalation partner for platform operators, investors, executive stakeholders, product, engineering, and compliance teams, and I mentor teams to build high-performing operating standards.