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Pratiksha Tagade

@pratikshatagade

Product Solution Engineer II at HighLevel leading 4 engineers and driving Custom Objects and Companies for Mobile from customer demand through release.

India

Message

At HighLevel, I lead 4 Product Solution Engineers and coordinate customer-impacting work across Product, Engineering, QA/SDET, Support, Customer Success and Design. I built operating processes for escalation ownership, developer follow-ups, KPIs, knowledge transfer and recurring-issue analysis.

I also led Custom Objects and Companies for Mobile in a Product Management capacity, validating demand through competitor analysis and 600+ customer upvotes before driving requirements, prioritization, cross-functional delivery and release. My work spans hands-on solutioning for Payments Core, integrations, and Invoices & Estimates, as well as AI-assisted workflows and dashboards.

Experience

Work history, roles, and key accomplishments

Current

Product Solution Engineer II

Current

HighLevel

Mar 2026 - Present (7 months)

Lead 4 Product Solution Engineers, building operating processes for escalations, developer follow-ups, KPIs, and knowledge transfer. Coordinate cross-functional execution across Product, Engineering, QA, Support, and Customer Success.

Claude ChatGpt Cursor APIs Automation Dashboarding KPI Tracking Cross functional Coordination Escalation Management Product Management Payments CRM AI

Senior Support Consultant — CRM & AI

HighLevel

Jan 2025 - Feb 2026 (1 year 1 month)

Managed advanced CRM and AI technical escalations, performed root-cause analysis, and documented findings for development teams. Supported L1 representatives and identified recurring customer issue patterns.

CRM AI Technical Troubleshooting Root Cause Analysis Database Querying APIs Documentation Escalation Management

Trial Experience Specialist

HighLevel

Apr 2023 - Jan 2025 (1 year 9 months)

Supported prospective customers throughout their SaaS trial journey via phone, SMS, email, and Zoom, combining product education and technical troubleshooting. Met monthly revenue targets to boost company revenue.

Customer Support SaaS Product Education Technical Troubleshooting Revenue Generation

Business Development Consultant

Multi Recruit

Dec 2022 - Apr 2023 (4 months)

Prospected and qualified potential clients to expand the customer base and build sales pipeline. Developed targeted outreach campaigns and conducted market research to support go-to-market strategy.

Business Development Prospecting Sales Pipeline Market Research outreach campaigns

Business Consultant — Operations & Strategy

ServiceCart

Aug 2021 - Oct 2022 (1 year 2 months)

Acquired 100+ vendors in one year and contributed to 15% YoY revenue growth, consistently exceeding monthly targets by 40–70%. Managed key client accounts and analyzed operational workflows to improve efficiency.

Vendor Acquisition Account Management Operations Analysis Process Improvement Revenue Growth

Associate — Business Development

BYJU'S

Oct 2020 - Aug 2021 (10 months)

Built a foundation in customer discovery, consultative selling, needs assessment, and follow-up. Developed strong customer communication and problem-solving skills.

Customer Discovery Consultative Selling Needs Assessment Communication Skills Problem Solving