At Deltek (formerly REPLICON), I lead customer discovery and product demonstrations, clarify business requirements, and coordinate with Sales Engineers and internal teams on technical validation. I use Jira to raise tickets and assign tasks, and built an AI-assisted research workflow that reduced pre-call research effort by approximately 60–70%.
At STELLAR INFORMATION TECHNOLOGY – BITRASER, I documented customer requirements, tested workflows, supported deployments, and trained users. I also coordinated website and form updates and marketing materials through Zoho Projects.
