At Zoho Corporation, I support enterprise B2B SaaS customers and serve as a point of contact for accounts with more than $100K ARR.
I troubleshoot REST APIs, webhooks, integrations, and Zoho Desk cloud-platform issues, using root-cause diagnosis to drive resolution within a strict 3-hour SLA.
I work directly with product and engineering teams on complex customer issues, relay structured feedback, and help drive fixes through to resolution. I’ve also handled entire shifts in my manager’s absence.
I’ve been a public face of Zoho Desk through two years managing its Community Forum, 30+ webinars, product videos, demos, and global customer events across eight-plus countries.
