Rohith Kotipalli

I am a Solutions Engineer at Apty, a B2B SaaS Digital Adoption Platform, with 1.5 years of experience working at the intersection of product, technology, and customer success. I manage end-to-end lifecycles of 10+ enterprise clients across industries including Aerospace & Defense, Healthcare, Financial Services, Telecom, and Manufacturing — consistently achieving 70-80% content engagement and 25-30% reduction in support tickets post go-live.

Beyond client delivery, I was one of few selected from the Customer Success team to contribute to Apty's major product version launch — gathering client requirements, identifying pain points, and collaborating directly with Product and Engineering to influence feature prioritization and roadmap decisions that were implemented before full rollout. I resolved a critical cross-platform implementation failure for a $650K ARR strategic ERP partnership through root cause analysis, and manage one of Apty's largest partners generating $800K ARR across 79 applications. I also drove 1,000+ license expansions through post go-live upsell and cross-sell across select accounts.

Outside of work I have built full stack web applications using the MERN stack — a YouTube clone and an ecommerce website — reflecting my genuine interest in how products are built end to end. I regularly use AI tools like ChatGPT, Claude, and Gemini to move faster and improve output across client management, product research, and technical debugging.

I am now transitioning into APM, Product Analytics, or TPM roles — bringing strong foundations in customer research, product thinking, cross-functional collaboration, and data-driven decision making built through hands-on enterprise SaaS experience.