Samrat Talukder
@samrattalukder1
I build B2B SaaS products, AI agents, and customer success programs that improve retention.
IndiaWhat I'm looking for
I've built B2B SaaS products and customer success programs at Facets.cloud and SOCLY.io, connecting customer audit workflows, AI systems, and roadmap decisions to retention and expansion outcomes.
At Facets.cloud, I configured agentic layers across 20+ customer accounts and deployed a Slack incident-response agent that reduced support tickets by approximately 50%. I also owned $1M+ in enterprise and SME accounts, managed services delivery, and end-to-end SOC 2, ISO 27001, and GDPR compliance execution.
At SOCLY.io, I shipped a Compliance Project Management module associated with 95%+ renewal conversion among adopting accounts, prototyped the Privacy module, and reduced onboarding from about two weeks to three days. I bring customer discovery, structured interviews, technical demos, and product delivery together to build capabilities customers adopt and renew.
Experience
Work history, roles, and key accomplishments
Associate Product Manager
Facets.cloud
Sep 2025 - Jul 2026 (10 months)
Configured agentic layers across 20+ customer accounts and deployed an AI agent as a Slack-based incident responder, reducing support tickets by approximately 50%. Owned customer success for a portfolio of enterprise and SME accounts representing $1M+ in combined value, driving retention and account health.
Associate Product Manager
SOCLY.io
Jul 2024 - Aug 2025 (1 year 1 month)
Shipped the Compliance Project Management module after mapping customer audit workflows firsthand, contributing to 95%+ renewal conversion among adopting accounts. Owned customer success for a book of business representing $500K+ in combined account value, driving renewal and expansion outcomes.
Solutions Engineer
SOCLY.io
Sep 2023 - Jun 2024 (9 months)
Redesigned onboarding process and introduced standardized templates, cutting onboarding time from approximately 2 weeks to 3 days and expanding implementation capacity 4x. Managed relationships with external vendors and contributed to $120K+ in closed revenue in partnership with the sales team.
Education
Degrees, certifications, and relevant coursework
SRH Berlin University of Applied Sciences
Master of Science, Computer Science
Pursued a Master of Science in Computer Science with a focus on Big Data and AI.
SRM Institute of Science and Technology
Bachelor of Technology, Computer Science and Engineering
Completed a Bachelor of Technology in Computer Science and Engineering.
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
Interested in hiring Samrat?
You can contact Samrat and 90k+ other talented remote workers on Himalayas.
Message SamratGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
