@pratikshamanikkame
Technical Support Specialist experienced at WNS Global pvt ltd and Wipio Technologies pvt ltd, troubleshooting hardware, software, and network issues.
IndiaAt WNS Global pvt ltd, I worked as a senior associate. At Wipio Technologies pvt ltd, I worked as an associate and coordinated with the escalation team to identify solutions and support timely issue resolution.
I’ve provided technical assistance troubleshooting hardware, software, and network issues across Windows, macOS, and Linux. I also developed an Airline Reservation System web application using Java, MySQL, HTML, CSS, and JavaScript.
Work history, roles, and key accomplishments
Wipio Technologies
Worked as an associate for one year and six months, providing technical support and coordinating with escalation teams to maintain positive client relationships.
WNS Global
Worked as a senior associate for six months, providing technical support and coordinating with escalation teams to ensure timely resolution of issues.
Degrees, certifications, and relevant coursework
Master of Computer Applications, Computer Applications
2020 - 2022
Grade: 76%
Pursued Master of Computer Applications (MCA) from Savitribai Phule Pune University, achieving 76%.
Bachelor of Computer Applications, Computer Applications
2017 - 2020
Grade: 73.63%
Completed Bachelor of Computer Applications (BCA) from Swami Ramanand Teerth Marathwada University, Nanded, with 73.63%.
HSC, General Studies
2016 - 2017
Grade: 52.46%
Completed Higher Secondary Certificate (HSC) from Yeshwant College, Nanded, with 52.46%.
SSC, General Studies
2014 - 2015
Grade: 80.40%
Completed Secondary School Certificate (SSC) from Gujrati High School, Nanded, with 80.40%.
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