Open to opportunities

Tamil Pravan

@tamilpravan

Message

Entry-level IT support specialist skilled in troubleshooting, networking, and customer service.

India

Message

What I'm looking for

I seek an entry-level IT support role where I can resolve user issues, work with a collaborative team, grow technical skills (networking and systems), and contribute to improving IT service delivery.

I am a detail-oriented IT support professional with hands-on experience diagnosing hardware and software issues, providing first-level technical assistance, and documenting resolutions to improve service continuity.

I have practical exposure to basic network configuration, TCP/IP fundamentals, DNS, DHCP, and simple router/switch setups through projects such as a small office network implementation.

My technical toolkit includes Windows 11, Microsoft 365, Active Directory basics, ticketing systems, and scripting experience with Python and JavaScript, complemented by familiarity with AWS services and Docker from development projects.

I hold an IT Support Professional Certificate and completed a Python Full Stack Developer program, and I am eager to apply my problem-solving skills and customer-service focus to enhance organizational IT infrastructure and user support.

Experience

Work history, roles, and key accomplishments

Junior Developer

Personal Projects

Developed a grocery e-commerce web application using JavaScript, MySQL and AWS, improving checkout transaction time by 30% through optimized workflows and backend integration.

JavaScript MySQL AWS EC2 S3 Docker Bootstrap Performance Optimization

IT Support Specialist

Self Employed

Provided end-user technical support, diagnosing hardware/software issues and resolving tickets while documenting solutions and maintaining a knowledge base to improve response efficiency.

Ticketing Systems Remote Assistance