Ketan Sharma

I am a results-driven Server Support Analyst with a robust background in enterprise hardware troubleshooting, remote support, and technical sales. My experience includes resolving complex server, laptop, and desktop issues while guiding on-site technicians to ensure minimal downtime for enterprise clients. I have a proven track record of upselling IT support services and infrastructure solutions by aligning offerings with customer needs.

Currently, I work as a Server Support Technician at Concentrix Corporation, where I deliver technical support for Dell enterprise servers, diagnosing and resolving hardware and software issues. I manage support cases using Dell’s ticketing systems, ensuring high levels of customer satisfaction through accurate troubleshooting and escalation handling. My ability to bridge technical expertise with business acumen has significantly enhanced customer satisfaction and driven revenue growth.

Previously, I served as an Associate Operations professional at WNS Global Services, providing high-quality customer support for international travel clients. I excelled in resolving complex customer issues and promoting travel-related products, consistently achieving upselling and cross-selling targets. My dedication to customer service and technical support has been a cornerstone of my career.