Prathima P S

I’m a Support Administrator with 3 years of experience specializing in customer operations support, issue resolution, and cross-functional coordination. I focus on troubleshooting technical issues, managing client accounts, and ensuring timely, accurate delivery of data and reports.

At StatsPerform, I provide technical support and oversight for urgent and non-urgent issues, coordinating with engineering, account management, and client services to ensure swift resolutions. I handle case management and escalations, validate customer identity and product access, and manage report generation and distribution—keeping service standards high in a fast-paced environment.

I’m also proficient in ServiceNow ticketing, including ticket creation, tracking, categorization, prioritization, and resolution lifecycle communication through email. Before this, I worked as a Computer Teacher, designing lesson plans and delivering hands-on training in MS Office and internet basics, which strengthened my clear communication and attention to detail.