Sonali Kathait

I am a dedicated technical support professional with over four years of experience in resolving complex IT issues and delivering exceptional customer service. My journey began at T-Systems Pvt Ltd, where I honed my skills in troubleshooting, incident management, and user support. I take pride in my ability to listen actively to user concerns, analyze problems systematically, and provide practical solutions that enhance user satisfaction.

Throughout my career, I have consistently met or exceeded service level agreements (SLAs) by ensuring timely resolution of tickets and maintaining composure under pressure. My commitment to a customer-centric approach has not only led to high levels of client satisfaction but also earned me recognition as Employee of the Quarter. I am passionate about leveraging my technical skills and analytical abilities to contribute positively to any organization I join.