abhishek ghosh
@abhishekghosh
Efficient administrator skilled in problem-solving and team supervision.
What I'm looking for
I am a highly efficient administrator with a proven track record of providing effective solutions for clients and customers. My experience spans across various roles where I have successfully supervised high-end administrative teams, ensuring that all tasks are executed efficiently within tight deadlines and resource constraints.
During my tenure at Wipro Limited, I honed my skills in installing, maintaining, and troubleshooting end-user workstations, while also managing user requests and resolving technical issues. My role involved not only technical support but also effective communication with customers and technical teams, which I believe is crucial for any administrative position.
Additionally, my experience at Amazon as a Customer Service Associate allowed me to further develop my problem-solving abilities and enhance my customer relationship management skills. I am passionate about supporting teams and driving performance improvements, and I am eager to bring my expertise to a new challenge.
Experience
Work history, roles, and key accomplishments
Administrator L2
Wipro Limited
Jul 2022 - Apr 2024 (1 year 9 months)
Installed, maintained, and troubleshot end-user workstations. Managed and responded to user requests, resolving tickets and escalating issues as needed.
CS Associate
Amazon
Apr 2021 - Apr 2022 (11 months)
Supported customers, drivers, shippers, and Delivery Service Partners to ensure successful deliveries. Resolved technical tasks related to Amazon's website, Prime services, and digital devices.
CS Associate
Amazon
Sep 2020 - Mar 2021 (6 months)
Supported customers, drivers, shippers, and Delivery Service Partners to ensure successful deliveries. Resolved technical tasks related to Amazon's website, Prime services, and digital devices.
Education
Degrees, certifications, and relevant coursework
West Bengal State University
Bachelor of Arts, Arts
Completed a Bachelor of Arts degree. The curriculum provided a broad foundation in various subjects.
Bholananda National Vidyalaya
Higher Secondary, General Studies
Completed Higher Secondary education.
Army School Barrackpore
Secondary, General Studies
Completed Secondary education.
Availability
Location
Authorized to work in
Job categories
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