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Pratham Yadav

@prathamyadav1

Customer support associate experienced in CRM-driven, multi-channel issue resolution.

India
Message

What I'm looking for

I seek a customer-facing role where I can use CRM and contact-center tools to resolve issues efficiently, grow my support skills, and contribute to a collaborative team culture.

I am a dedicated, detail-oriented customer support associate with over two years of BPO experience resolving customer issues across phone, email, app tickets, and outbound/inbound interactions. I have handled queries related to mutual funds, stock market and demat accounts, consistently contributing to team success and earning recognition such as the Best Employee Award.

I am proficient with CRM and contact-center tools including Freshworks, Genesys, and AVAYA, and comfortable using Microsoft Office and supply/admin panels to track and manage workflows. I bring strong active listening, problem-solving skills, and a customer-first ethos to roles that require efficient, professional support.

Experience

Work history, roles, and key accomplishments

SL

Customer Support Associate

SRComsoft Pvt. Ltd.

Feb 2023 - Jun 2024 (1 year 4 months)

Managed customer queries related to mutual funds, stock market, and demat accounts across email, app tickets, and calls; resolved issues efficiently to maintain satisfaction and reduce escalations.

Education

Degrees, certifications, and relevant coursework

GE

Gyan Ganga College of Excellence

Bachelor of Business Administration, Business Administration

Completed Bachelor of Business Administration at Gyan Ganga College of Excellence in Jabalpur, Madhya Pradesh.

CS

Christ Church Boys Senior Secondary School

High School Diploma, High School / Secondary Education

Completed secondary education at Christ Church Boys Senior Secondary School in Jabalpur, Madhya Pradesh.

Tech stack

Software and tools used professionally

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Pratham Yadav - Customer Support Associate - SRComsoft Pvt. Ltd. | Himalayas