Pratham Yadav

I am a dedicated, detail-oriented customer support associate with over two years of BPO experience resolving customer issues across phone, email, app tickets, and outbound/inbound interactions. I have handled queries related to mutual funds, stock market and demat accounts, consistently contributing to team success and earning recognition such as the Best Employee Award.

I am proficient with CRM and contact-center tools including Freshworks, Genesys, and AVAYA, and comfortable using Microsoft Office and supply/admin panels to track and manage workflows. I bring strong active listening, problem-solving skills, and a customer-first ethos to roles that require efficient, professional support.