KNKarthik Naga
@karthiknaga
Customer-focused non-voice support specialist delivering measurable improvements.
IndiaWhat I'm looking for
I am a customer-focused professional with over 4 years of experience in non-voice customer support, email/chat operations, and data processing, skilled at handling large ticket volumes while maintaining high accuracy and SLA compliance.
Throughout roles at Proclink Consulting Services, Klay Infra and Developers, MNR Medical College, and Cognizant Technologies, I have driven measurable impact — improving customer satisfaction by 15%, boosting retention by 50%, reducing response time by 20%, and consistently achieving 90%+ first-contact resolution.
I am proficient with Zendesk, Salesforce, Freshdesk, HubSpot and Zoho CRM, and strong in documentation, workflow optimization and data management; I seek to join a growth-oriented organization where I can apply my accuracy, communication skills and process adaptability to enhance customer experience.
Experience
Work history, roles, and key accomplishments
Analyst
Proclink Consulting Services
Oct 2024 - Present (1 year 1 month)
Handled non-voice client interactions via email and chat, ensured SLA compliance and improved customer satisfaction by 15% through account analysis and documentation.
Customer Support Associate
Klay Infra and Developers
Aug 2023 - Sep 2024 (1 year 1 month)
Managed email-based support and data entry for 100+ projects, improving customer retention by 50% and boosting operational efficiency by 40% while maintaining accurate logs.
Assistant Executive
MNR Medical College
Mar 2023 - Jul 2023 (4 months)
Trained a 5-member support team and improved documentation efficiency, reducing response time by 20% through process improvements and knowledge sharing.
CTDelivered chat and email support resolving 90% of queries within SLA, optimized workflows to reduce escalations and improve team efficiency.
Education
Degrees, certifications, and relevant coursework
G. Pulla Reddy Engineering College
Bachelor of Technology, Mechanical Engineering
Grade: 7.44/10
Completed a Bachelor of Technology in Mechanical Engineering with a CGPA of 7.44/10 in 2016.
Narayana Junior College
Intermediate, Intermediate (Higher Secondary)
Grade: 96.5%
Completed Intermediate education with a final score of 96.5% in 2012.
Montessori High School
SSC, Secondary Education
Grade: 91.5%
Completed Secondary School Certificate with a final score of 91.5% in 2010.
Availability
Location
IndiaAuthorized to work in
Job categories
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