Mohd arish Zaheen
@mohdarishzaheen
Customer Support Associate at Justtawk who maintained 95%+ customer satisfaction across voice, email, and chat.
IndiaWhat I'm looking for
At Justtawk, I handled customer interactions across voice, email, and chat, maintaining 95%+ customer satisfaction while meeting SLA requirements. I investigated issues, documented findings, and escalated unresolved cases to the appropriate teams.
Previously, I supported customers at Amazon Development Centre Pvt. Ltd. and Technotask Business Solutions. At Technotask Business Solutions, I resolved complaints through troubleshooting and First Call Resolution whenever possible, while maintaining 95%+ customer satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Support Associate
Justtawk
Jan 2026 - Jul 2026 (6 months)
Handled 40-50 customer interactions daily across voice, email, and chat while meeting SLA requirements. Maintained 95%+ customer satisfaction and contributed to process improvement initiatives.
Provided customer support through phone, email, and live chat in a fast-paced environment. Resolved account, delivery, order, and service-related issues while maintaining SLA compliance and quality standards.
Customer Support Associate
Technotask Business Solutions
Jun 2022 - Apr 2024 (1 year 10 months)
Managed high-volume inbound customer interactions while maintaining 95%+ customer satisfaction. Resolved complaints through troubleshooting and First Call Resolution, and collaborated with cross-functional teams on complex issues.
Education
Degrees, certifications, and relevant coursework
Barkatullah University
Bachelor of Commerce, Commerce
Bachelor of Commerce degree from Barkatullah University, Bhopal.
Indian Public Higher Secondary School
Higher Secondary, Commerce
Higher Secondary education in Commerce from Indian Public Higher Secondary School, Bhopal.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
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