prashant sharma

I’m a versatile operations professional with 3+ years of experience managing workflows, coordinating cross-functional teams, and improving processes across fast-paced digital environments. I’m highly organized and self-directed, and I enjoy owning recurring operational work end-to-end—from documentation and project tracking to stakeholder communication and vendor management.

In my current role, I coordinate multi-platform promotional workflows across five global gaming storefronts (Steam, PlayStation, Xbox, Nintendo, Epic Games Store). I manage concurrent project timelines in Asana, maintain internal pricing documentation and live promotional records with strict version control, and ensure accurate, timely campaign execution with zero compliance violations.

Previously, as a Gaming Operations Associate at SportsBaazi, I owned end-to-end operational workflows for a high-volume real-money trading platform—covering setup, live execution, and post-event reconciliation with zero critical failures across hundreds of sessions. I identified backend process inefficiencies, drove automation requirements with the product team, and improved throughput by cutting manual intervention time.

I also built strong fundamentals as a Contact Centre Officer at Indiabulls Housing Finance, where I managed documentation workflows for financial product implementations with accuracy, version control, and clear audit trails. Across roles, I’ve used AI tools like Claude AI and ChatGPT to accelerate research, drafting, SOPs, and process mapping—so teams can move faster without sacrificing quality.