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Nayan Shandil

@nayanshandil

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Operations analyst improving SaaS workflows through reporting, data analysis, and AI automation.

India

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What I'm looking for

I’m looking to drive process optimization and measurable execution improvements—combining MIS reporting, data analysis, and AI automation—to help teams ship faster and deliver a better user experience in a SaaS environment.

I’m an Operations Analyst with experience in product-related workflows and growth-focused process improvement in a fast-paced SaaS environment. I coordinate stakeholders across product, engineering, and operations to turn operational feedback into actionable product improvements and better feature delivery.

I conduct case assessment and background verification operations (employment, education, identity, and address verification) while ensuring compliance with client SOPs and operational standards. I support execution efficiency with MIS and operational reporting, workflow tracking in Notion, and data monitoring using Excel and SQL—while driving AI based automation initiatives using Claude and no-code tools like Zapier.

Experience

Work history, roles, and key accomplishments

Current

Operations Specialist - Case Analyst

Current

SpringWorks

Dec 2024 - Present (1 year 7 months)

Conduct case assessment and background verification operations while ensuring compliance with client SOPs. Collaborate cross-functionally to translate operational feedback into product improvements and support workflow optimization, including AI automation and operational reporting.

SOPs Operational Reporting Notion Data monitoring Excel SQL Jira Issue Resolution Process Optimization AI Automation Zapier Claude

Product Intern

Devalko

Jan 2024 - Oct 2024 (9 months)

Gathered business requirements and translated them into product features and user flows.
Designed wireframes and prototypes in Figma to improve website usability and customer experience.
Built the company website using AI-assisted development and prompt engineering.
Collaborated with stakeholders to refine requirements and support product execution.

Product Management Automation UI UX Design

Public Outreach and Technical Head

I-Cosmic

Jan 2023 - May 2023 (4 months)

Coordinated technical planning and outreach activities for university events, managing communication, timelines, and task allocation across teams to support execution.

Technical Planning Outreach Communication Event Coordination

Head of Technical Department

Full Stack Club

Aug 2022 - May 2023 (9 months)

Led technical workshops and coordinated project execution activities, managing collaboration and task coordination for technical initiatives and event growth.

Workshop Facilitation Technical Leadership Project Coordination Team Collaboration Task Coordination event support

Education

Degrees, certifications, and relevant coursework

Bennett University

Bachelor of Technology, Computer Science and Engineering

2021 - 2025

Activities and societies: Student projects: real-time weather app integrating external APIs (Oct 2024); online electoral system with authentication, validation, and secure data handling (Mar 2024). Leadership in technical clubs/events.

Pursuing a Bachelor of Technology in Computer Science and Engineering. Completed student projects including a real-time weather application using external APIs and an online electoral system with authentication and validation workflows.