At Revolut, I investigate customer cases involving account protection, scam reimbursement, and APP fraud. I use structured root-cause analysis to support accurate, compliant operational decisions.
I also use ChatGPT, Gemini, and Claude to research, draft, and validate operational documentation. By reviewing outputs and refining prompts iteratively, I work to make AI-assisted documentation and research workflows more reliable and useful.
At Vanmates, I led the migration of the operational knowledge base from Asana to Notion, designing its database structure and information architecture. I also analyzed client feedback with Power BI and Advanced Excel to identify service gaps and recurring patterns for improvement.
