At SATELLITE TEAMS, I manage quality control and operational workflows for property preservation and mortgage-default services. I review work orders, documentation, photographs, and contractor invoices, and coordinate with internal teams, vendors, and client stakeholders to resolve discrepancies.
At CAFU, I coordinated field and service operations, tracking requests and escalations with Ziwo and PilotOps. My follow-ups and coordination contributed to a 5% reduction in resolution time, and I supported 100% compliance with the applicable one-day SLA for the Satellite service vertical.
At JARVIS, I supported operations across five centres, monitoring performance and developing reports and dashboards; workforce monitoring and improvement initiatives contributed to a 15% reduction in shrinkage. Earlier, at EXL SERVICE, I processed insurance and payment transactions, handling approximately 18–20 claims per day while maintaining 99%+ processing accuracy.
