Prapti Walunjkar
@praptiwalunjkar
Finance & operations professional delivering compliant loan processing, MIS reporting, and faster operations in banking.
IndiaWhat I'm looking for
I’m a finance and operations professional with 2+ years of experience in banking compliance, loan processing, MIS reporting, and customer operations. As a Deputy Manager at HDFC Bank, I’ve built a consistent track record of “zero audit findings,” drove a 20% increase in customer engagement through branch-level sales strategies, and reduced processing turnaround time by 15% by improving follow-up systems and checklist protocols.
I also bring high-volume customer operations experience from Amazon India supporting the North America region, where I handled phone/email/chat inquiries and resolved most issues at first contact while maintaining 95%+ customer satisfaction. I’m now seeking remote roles in finance, operations, data analysis, or business support—where I can combine compliance rigor, clear reporting, and process improvement to deliver measurable results.
Experience
Work history, roles, and key accomplishments
Deputy Manager
HDFC Bank
Jan 2025 - Present (1 year 5 months)
Developed branch sales strategies that increased customer engagement by 20% and supported revenue targets. Managed end-to-end loan processing with RBI compliance checks, maintaining zero audit findings, and reduced processing turnaround time by 15% while delivering weekly MIS/KPI dashboards.
Customer Executive
Amazon India
Jan 2024 - Jan 2025 (1 year)
Managed high-volume customer interactions across phone, email, and chat, maintaining 95%+ customer satisfaction. Processed orders, returns, and escalations using internal CRM/order management systems and resolved most issues at first contact to minimize escalation rates.
Education
Degrees, certifications, and relevant coursework
Pemraj Sarda College
Higher Secondary Certificate (HSC), Higher Secondary
2021 -
Completed the Higher Secondary Certificate (HSC) at Pemraj Sarda College in 2021.
Savitribai Phule Pune University
Bachelor of Business Administration, Computer Applications
2021 - 2024
Completed a Bachelor of Business Administration degree with a focus on Computer Applications at Savitribai Phule Pune University from 2021 to 2024.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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