Rakhi Dhiman

Oversaw branch operations with focus on transaction accuracy, compliance, and team performance. Managed NEFT, RTGS, IMPS, cash operations, customer issues, and daily controls. Improved processes to reduce turnaround time by 25%, maintained zero audit observations, and mentored team members to improve service quality and operational discipline

Managed high-volume customer and transaction operations, including account opening, KYC verification, digital banking, and service requests. Built Excel-based MIS reporting to track operational performance and improve efficiency by 30%. Coordinated with internal teams to resolve issues, maintain compliance, and deliver consistent customer service.

Handled customer onboarding and account servicing across day-to-day branch operations. Managed cash and cheque transactions, documentation, account maintenance, and KYC processes while ensuring accuracy and compliance. Supported transaction monitoring, customer relationship management, and cross-selling activities while meeting operational and service requirements.

Assisted in recruitment documentation, walk‑in coordination, and onboarding tasks, supporting HR and finance teams during a summer internship.

Completed a Master of Business Administration program focused on management and business administration from 2018 to 2020.

Completed a B.Com (Honours) program covering commerce subjects and core business fundamentals from 2015 to 2018.

Completed Class XII under the CBSE curriculum in 2014–2015.

Completed Class X under the CBSE curriculum in 2012–2013.