RDRakhi Dhiman
@rakhidhiman
Results-driven retail banking operations leader delivering operational excellence and compliance.
IndiaWhat I'm looking for
I am a retail banking operations professional with 4+ years of progressive experience, promoted from Assistant Manager to Deputy Manager II. I specialize in front-end branch operations, customer service, transaction processing and KYC compliance with a proven record of zero audit observations.
I drive process improvements and operational efficiency, having standardized workflows and implemented Excel-based MIS dashboards that improved efficiency by 30% and reduced TAT by 25%. I also maintain 100% accuracy in transaction processing while leading teams and mentoring junior managers.
I combine sales and relationship management with strong compliance discipline to achieve branch targets, cross-sell products, and maintain high customer satisfaction, while delivering detailed MIS reporting and supporting regulatory audits.
Experience
Work history, roles, and key accomplishments
ILDeputy Manager II
ICICI Bank Limited
Apr 2025 - Present (9 months)
Lead front‑end retail banking operations, mentoring teams and ensuring zero‑error transaction processing while driving branch sales and process improvements that reduced TAT by 25%. Maintain 100% compliance with RBI/AML/KYC standards and support audits with zero observations.
ILDeputy Manager I
ICICI Bank Limited
Apr 2023 - Mar 2025 (1 year 11 months)
Managed front‑end retail operations and transaction processing with high accuracy, led account opening/KYC workflows, and implemented Excel‑based MIS dashboards to improve operational efficiency by 30%. Delivered strong customer satisfaction and supported audits.
ILAssistant Manager
ICICI Bank Limited
Sep 2021 - Mar 2023 (1 year 6 months)
Handled front‑end customer onboarding, cash and cheque operations, and account maintenance while achieving monthly cross‑sell targets and ensuring accurate documentation for compliance and audits.
HR & Finance Intern
Vivekanand Medical Institute
Jun 2019 - Jul 2019 (1 month)
Assisted in recruitment documentation, walk‑in coordination, and onboarding tasks, supporting HR and finance teams during a summer internship.
Education
Degrees, certifications, and relevant coursework
Sri Sai University Palampur
Master of Business Administration, Business Administration
2018 - 2020
Completed a Master of Business Administration program focused on management and business administration from 2018 to 2020.
MCM DAV College Kangra
Bachelor of Commerce (Honours), Commerce
2015 - 2018
Completed a B.Com (Honours) program covering commerce subjects and core business fundamentals from 2015 to 2018.
Kendriya Vidyalaya Yol Cantt
Class XII – CBSE, Higher Secondary Education
2014 - 2015
Completed Class XII under the CBSE curriculum in 2014–2015.
Kendriya Vidyalaya Yol Cantt
Class X – CBSE, Secondary Education
2012 - 2013
Completed Class X under the CBSE curriculum in 2012–2013.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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