Open to opportunities

Neha Kumari

@nehakumari2

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Experienced Deputy Manager in retail banking operations with expertise in KYC/AML analysis.

India

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What I'm looking for

Seeking a challenging role in banking operations, compliance, or leadership, offering opportunities for professional growth and leveraging my expertise in KYC/AML and process improvement.

With over 4+ years of experience in retail banking operations, I have consistently contributed to enhanced customer services, effective tracking of financial transactions, and seamless team collaborations. My efforts have added significant value to the organization, ensuring successful task completion and process improvements.

My professional journey includes roles at Kotak Mahindra Bank and Axis Bank Limited, where I focused on banking operations, customer service, and KYC/AML analysis. I have successfully reduced the FTNR (First Time Right) rate to under 2% through process improvements.

I hold a Post Graduation Diploma in Banking & Finance from Manipal University and a Bachelor of Technology degree from Abdul Kalam Technical University. My certifications include AML & KYC Compliance, NISM Series V; Mutual Fund Distributors, and NISM Series VI; Depository Operations.

Experience

Work history, roles, and key accomplishments

Current

Deputy Manager

Current

Kotak Mahindra Bank

Jan 2023 - Present (2 years 5 months)

As a Deputy Manager at Kotak Mahindra Bank, I am responsible for processing bank transactions, including fund transfers, NEFT/RTGS, and account openings. I ensure prompt resolution of customer queries and enhance overall customer service. My role involves process mapping and improvements to reduce transaction failures.

Banking Operations Customer Service KYC Process Mapping Team Collaboration Reporting Problem Solving

Front Desk Officer

Axis Bank Limited

Jan 2020 - Jan 2023 (3 years)

In my role as a Front Desk Officer at Axis Bank, I assisted customers with retail banking transactions, including account openings and loan applications. I generated daily reports and conducted system tests to ensure transaction accuracy.

Retail Banking Teamwork Time Management Critical Thinking

Education

Degrees, certifications, and relevant coursework

Manipal University

Post Graduation Diploma, Banking & Finance

2019 - 2020

Post Graduation Diploma in Banking & Finance. Focused on preparing and executing daily reports to process customer originated transactions submitted via online banking.

Abdul Kalam Technical University

Bachelor of Technology, Technology

2014 - 2018

Grade: A Grade

Bachelor of Technology. Collaborated with QC team to calibrate & close the feedback loop on quality checked records, ensuring necessary corrections to KYC records.