At MNT Construction, I supported senior management in planning and executing company-wide strategies and business priorities. I oversaw daily financial and operational activities and prepared management reports from financial and operational data.
I developed improved workflows to support process efficiency, accuracy, and coordination across functions. I also mentored junior team members and monitored work quality and performance.
At ICICI Bank Ltd., I managed day-to-day branch operations with a focus on customer service and relationship management. I assessed customer needs and recommended suitable banking products and services.
I managed CRM activities, including customer information updates, lead and activity tracking, and follow-ups. I also handled investments and account opening processes, maintained KYC/AML compliance, and prepared MIS and performance reports.
